Investigative Interviewing - ZISHI

Investigative Interviewing

Packed with useful insights and techniques, you’ll learn how to control an interview, collect quality information and achieve your desired goals.

CPD:

6 CPD Hours

Investigative Interviewing Flyer

Course available in-house:

Yes

Price per person (Ex. VAT): Provided on request

KEY OUTCOMES

Minimise disruption to your firm

Get a repeatable process

Quickly build rapport 

Handle difficult personalities

KEY BENEFITS

Take your interviewing skills to the next level:

  • Learn how great interviewers are great planners
  • Ask the questions that get to the truth quickly and agreeably
  • Learn to control the conversation like a true detective
  • Expose the truth and discover hidden information
  • Successfully challenge evasive and deceptive interviewees
  • Deal with conflict like a professional mediator
  • Learn how the “cognitive interview” technique helps you uncover facts
  • Conduct interviews with integrity to gain a full and honest account of events

COURSE OVERVIEW

Quickly get to the truth in fact-finding investigations by learning to think and act like a detective

Interviewing people is a difficult skill to master. When faced with uncooperative, evasive or even deceptive interviewees, it’s hard to extract the information you need.

And sometimes you’re simply talking to someone who can’t remember the facts.

Whether you’re interviewing employees for HR issues, or you’re investigating customer complaints, miss-selling or potential fraud, being able to get to the truth is crucial.

 

In fact, it’s estimated that 85% of all information collected in a fact-finding investigation is done so by speaking to people.

 

So instead of relying on intuition, guesswork, or just standard questioning, develop advanced interviewing skills at our practical one-day course in London.

 

The Course Agenda

The PEACE model and principles of investigative interviewing

  • What is the PEACE model, and how do you use it to get results?
  • Understand the vital role of questioning and the 5WD model
  • Learn the core techniques for interviewing
  • How to build rapport and identify performance improvements
  • What are the benefits of successful interviews?

 

How to get your interviewee to recall the facts

  • What is the “cognitive approach” and how does it help you?
  • How to use the five senses as memory prompts
  • Linking ‘context’ and setting the scene

 

Applying the PEACE model

  • Planning and preparation
  • Engage and explain
  • Account
  • Closure
  • Evaluation
  • Application of the ADVOKATE mnemonic

 

Learn through practical exercises

  • Work through the PEACE model stages
  • Learn to challenge people successfully and ethically
  • Dealing with evasion and other avoidance techniques
  • Learn effective questioning strategies
  • Get feedback and points to apply in the work place

 

Review and close

  • Review of key points
  • Making sure your objectives are met
  • What to change back in the workplace?

If you have any questions about this course, please feel free to get in touch via email on info@thezishi.com or by calling 01908 395243.

Packed with useful insights and techniques, you’ll learn how to control an interview, collect quality information and achieve your desired goals.

CPD:

6 CPD Hours

Investigative Interviewing Flyer

Course available in-house:

Yes

Price per person (Ex. VAT): Provided on request

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