Advanced Negotiation Skills & Conflict Management

Course Overview

Negotiation can be defined as: “a method by which people settle differences”. It is a process by which compromise or agreement is reached while hopefully avoiding an argument.

When disagreement occurs, individuals understandably aim to achieve the best possible outcome for themselves or the company/department they represent. In other words, it is about getting the best possible deal in the best possible way, whilst maintaining good long-term working relationships.

The ability to work effectively with other individuals, is even more important when we are dealing with customers, clients and their money.

The finance industry is under a constant period of change. An ever-challenging regulatory landscape brings with it ever-changing regulatory requirements. In addition, those operating in this industry must maintain a competitive edge in order to survive, coupled with increased consumer expectations. This invariably leads to a number of (often) conflicting priorities.

It is inevitable therefore that, from time-to-time, conflict and disagreement will arise as the differing needs, wants, aims and beliefs of people are brought together. Without negotiation, such conflicts can lead to argument and resentment resulting in one or all of the parties feeling dissatisfied. In the workplace, this can manifest itself in uncooperative and difficult behaviour, which leads to unnecessary barriers when trying to reach agreements.

This interactive workshop will help delegates to reach agreements without causing future barriers to communication, thus enabling long term relationships with both colleagues and customers.

Learning Objectives

• Plan and prepare with a structure for a negotiation .
• Achieve win/win outcomes.
• Distinguish and manage the perceived tension between relationship and substance.
• Deal with conflict assertively.
• On-line diagnosis and strategy selection.