Annual Competence Assessment - ZISHI

Annual Competence Assessment

Annual Competence Assessment

Contact us today to secure or discuss your requirements for Competence Assessment CPD Provision before the 7 March 2024 renewal deadline: info@thezishi.com / call +44 (0) 204 551 8568 (choose option 3).

 

In-house, face-to-face group sessions available.

 

Download prospectus for Packages and Pricing.

 

Price per person (Ex. VAT): Provided on request

Annual Competence Assessment

The Senior Management & Certification Regime (SMCR) and Consumer Duty have rendered it essential for firms to substantiate the competence of their personnel and their ability to deliver positive consumer outcomes. The ad hoc assessment of your personnel’s competence is no longer acceptable as evidence, especially when supporting the Senior Management Function holding Prescribed Responsibility b: responsibility for the firm’s performance of its obligations under the certification regime.

Consider the following questions:

  • How do you demonstrate to the regulator and your accredited body that your personnel are competent for the roles they've been employed for?
  • What evidence does the firm possess to prove that your personnel have been effectively assessed as competent and are actively maintaining their competence?

COURSE OVERVIEW

Highly Experienced at Running Assessment Centres

ZISHI’s partners and consultants have been conducting competency assessments for regulated roles across various firms in the financial services sector for several years. We comprehend the requirements and how to assess in the most efficient and effective manner. We can manage your assessment process from start to finish.

 

Cost-Effective

The most cost-effective way to assess competence is through an assessment centre using role plays and case studies. However, if necessary, we can assess live client-facing situations. For those handling advice, we can listen to calls either on-site or remotely, leveraging customer technology.

We can assess live client files at an individual’s workplace. Yet, for assessing the competence to transfer client information into ‘client files,’ a role-play followed by an assessment of file documentation and relevant Portfolio construction is preferable.

Supervisors, often managing and advising their own clients, can continue their day-to-day activities and only need to review the evidence we collect as part of ongoing competence assessments of the team.

 

Authentic Clients

We provide actors who play the role of clients, experienced in portraying a cross-section of financial services clients. They react exactly as genuine clients would, ensuring realistic scenarios and responses.

 

Constructive Feedback

Everyone assessed receives constructive feedback.

 

Evidence of Competence

Upon completion, you will receive:

  • Completed observation forms (using your documentation) to evidence the assessment of competence in client fact-finding/KYC meetings and dealing with advice telephone calls.
  • Completed client file assessment forms to ensure correct completion of file documentation and Portfolio construction.
  • Development points where required, and a recommended course of action if necessary.
  • A recording of the role-play if any doubts arise regarding the assessment of competence.

 

If you prefer to keep the assessment of competence in-house but lack the capacity or experience to design a competency framework, we can assist. Get in touch today to discuss your requirements.

 

CPD: Bitesize Technical Sessions

 

Off-the-shelf technical CPD sessions

Our technical CPD sessions are tailored for those providing Investment Advice.

Feedback has been overwhelmingly positive, with IMs and Advisers reporting the workshops as highly beneficial for different aspects of their roles. Examples of valuable sessions include:

  • Taxation Update: What IMs and FPs should be aware of.
  • Pensions Update: What IMs and FPs should know about pension freedoms when speaking to clients.
  • Offshore Bonds: The must-know information when considering the use of offshore bonds.
  • Structured Products: Considerations for IMs & FPs in portfolio construction.

 

Delivered in Your Offices

Each of these 2-hour sessions, and more, is ready to be delivered to your people in the comfort of your offices, at a time to suit you.

All sessions are led by experienced tutors well-versed in all aspects of the investment market.

Validation questions can be provided for each technical CPD session should you wish to use them.

ZISHI is a Premier Accredited Training Partner with CISI, and all other awarding bodies are obliged to accept our CPD certificates.

 

Download prospectus for packages and pricing.

 

Contact us today to secure or discuss your requirements for Competence Assessment & CPD Provision before the 7 March 2024 renewal deadline: info@thezishi.com / call +44 (0) 204 551 8568 (choose option 3).

These programmes are often delivered as standalone options and for groups of 100+. Please contact us for further information if either would better suit you.

Contact us today to secure or discuss your requirements for Competence Assessment CPD Provision before the 7 March 2024 renewal deadline: info@thezishi.com / call +44 (0) 204 551 8568 (choose option 3).

 

In-house, face-to-face group sessions available.

 

Download prospectus for Packages and Pricing.

 

Price per person (Ex. VAT): Provided on request

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