WEBSITE PRIVACY POLICY

General Information

This privacy notice tells you what to expect us to do with your personal information when you make contact with us or use one of our services.

This notice is layered. So, if you wish, you can easily select the reason we process your personal information and see what we do with it.

We’ll tell you:

why we are able to process your information;
what purpose we are processing it for;
whether you have to provide it to us;
how long we store it for;
whether there are other recipients of your personal information;
and whether we intend to transfer it to another country.

Controllers Information

ZISHI Group Ltd is the controller for the personal information we process, unless otherwise stated.

There are many ways you can contact us, including by phone, email and post.

Our postal address:

Imperial House,
21-25, North Street,
Bromley,
England, BR1 1SD

Helpline number:

For general contact please use this page on our website

Data Protection Officer’s contact details

Our Data Protection Officer can be contacted by emailing GDPR@thezishi.com or by post via our postal address. Please mark envelopes FAO Data Protection Officer.

How do we get information?

Most of the personal information we process is provided to us directly by you for one of the following reasons:

You have signed up to one of the ZISHI Group Services
You have made an information request to us.
You wish to attend, or have attended, an event.
You subscribe to our e-newsletter.
You have applied for a job with us.
You are representing your organisation.
You have made a complaint or enquiry to us.

We also receive personal information indirectly, in the following scenarios:

Your organisation has provided your personal information in order to onboard you onto a course, seminar or programme.
From public authorities, regulators or law enforcement bodies.
An employee of ours gives your contact details as an emergency contact or a referee.

Your data protection rights

Under data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information.

Your right of access

You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process. You can read more about this on the Information commissioners website here.

Your right to rectification

You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies. You can read more about this right here.

Your right to erasure

You have the right to ask us to erase your personal information in certain circumstances. You can read more about this right here.

Your right to restriction of processing

You have the right to ask us to restrict the processing of your information in certain circumstances. You can read more about this right here.

Your right to data portability

This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated. You can read more about this right here.

You are not required to pay any charge for exercising your rights. We have one month to respond to you.

Please contact us at gdpr@thezishi.com if you wish to make a request, or contact our helpline on (insert telephone number)

We will not share your information with any third parties for the purposes of direct marketing.

We use data processors who are third parties who provide elements of services for us. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.

In some circumstances we are legally obliged to share information. For example under a court order, with a regulator or where we cooperate with supervisory authorities in handling complaints or investigations. In any scenario, we’ll satisfy ourselves that we have a lawful basis on which to share the information and document our decision making and satisfy ourselves we have a legal basis on which to share the information.

Links to other websites

Where we provide links to websites of other organisations, this privacy notice does not cover how that organisation processes personal information. We encourage you to read the privacy notices on the other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review to make sure it is up to date and accurate.

Your right to complain

We work to high standards when it comes to processing your personal information. If you have queries or concerns, please contact us at gdpr@thezishi.com and we’ll respond.

If you remain dissatisfied, you can make a complaint about the way we process your personal information to The Information Commissioners Office. Please follow this link to see how to do that.

3.12.2021, 16:48:38