Insights - ZISHI

Consumer Duty Guide – Key Steps for 2023

Consumer Duty is the most important priority for The Financial Conduct Authority (FCA) in 2023. It has set out a robust and comprehensive set of standards for consumer protection across the Financial Services sector which compels companies to ‘put their customers’ needs first’. But what does this mean for business and how can you and your teams ensure your company is ready for the changes that the new Consumer Duty rules present?


Our latest insights include a collection of articles relating to financial services updates and news. From FCA policy changes and competency action points to a focus on trading careers and getting your organisation ready to face the regulator. Don’t get left behind.

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