WE ENABLE YOUR SUCCESS

We are a global team of highly experienced trainers, practitioners and leading technology professionals, with the expertise to help you grow.

45

employees

12

offices

7

countries

MOVING FORWARD TOGETHER

We are the thinkers and doers. The experts and facilitators. Together we have the knowledge, ability and the capability to train, mentor and help your people perform at their optimum level.

Contact us

Diversity & Inclusion at ZISHI and OSTC

Introduction to ZISHI

The importance of wellbeing for improved performance

“I am proud to lead ZISHI as we are a multidisciplinary group of leading industry experts, passionate about financial education that offers resilience through knowledge to every one of our clients.”

Chris Jenkins, Head of ZISHI Group

MEET OUR PEOPLE

CHRIS JENKINS

HEAD OF ZISHI GROUP

CHRIS JENKINS

HEAD OF ZISHI GROUP

Chris started his trading career in 2009 for OSTC and has experience in trading Short Term Interest Rates, Energies and Soft Commodity markets. In 2012, he became a Trading Floor Manager for OSTC Wales working from the Swansea office. Not long after, he headed to Spain in 2013 to become Head of Operations for OSTC Iberia and ran three thriving trading floors in Madrid, Seville and Lisbon. Chris’ role focused on teaching, training and mentoring traders into profitability who were under his remit. Currently, Chris is Head of ZISHI Group, the central knowledge suite of OSTC. A full digital ecosystem of performance-enhancing knowledge, tools and technologies.

COLLETTE PICKERING

APPRENTICESHIP MENTOR

COLLETTE PICKERING

APPRENTICESHIP MENTOR

Collette’s financial services career started around 15 years ago. During this time, she has worked in several areas, including retail banking, learning and development, project management, risk and apprenticeships. I am passionate about development and helping learners progress through their apprenticeship journey towards end point assessment and I have experience in all areas of apprenticeships and enjoy supporting learners exceed their potential. I recently joined ZISHI as their values and vision complement my own, supporting our learners and their employers to succeed by offering the best possible service. It is fantastic to be part of a team that can share ideas and work towards a shared vision.

NICOLA SPENNATI

APPRENTICESHIP MANAGER

NICOLA SPENNATI

APPRENTICESHIP MANAGER

Nicola’s career in financial services spans more than 20 years with the past 10 years being focused on providing financial services Apprenticeships. Throughout this time she has gained a wealth of knowledge across the life-cycle of an Apprenticeship having been involved in the planning development; delivery and monitoring of programmes and the day to day operations of those programmes through to and including end point assessment. Nicola is passionate about helping to deliver change in firms, working with learners to develop a culture of continuous improvement and ensuring that learner success rates and experiences are of the highest possible standard.

ELEANOR WARDEN

CLIENT SERVICES ADMINISTRATOR

ELEANOR WARDEN

CLIENT SERVICES ADMINISTRATOR

As a part of the ZISHI team Eleanor is responsible for helping our clients and making sure that our services meet their expectations. I enjoy building strong relationships with our clients and partners and will often be found making sure that everything is running smoothly. I am proud to be heavily involved in our qualification support, which is hugely successful. There are plenty of opportunities to continually challenge myself and working with a supportive team of colleagues who all have the same passion and drive.

RICHARD GALLEY

DIRECTOR OF LEARNING

RICHARD GALLEY

DIRECTOR OF LEARNING

As Director of Learning, Richard’s role allows him to continue to support clients with their understanding and implementation of regulatory change, ensuring they are able to make the most of the opportunities these changes present to improve their business. Richard is also responsible for ensuring that the high quality of training our clients have grown to expect is maintained as we continue our growth. This means helping to develop new consultants and acting as a direct point of contact for our existing consultants. He takes great pride in being part of a growing and ambitious organisation whose professional values resonate strongly with his own, placing our customers at the heart of everything we do.

KATERYNA GOLUB

SENIOR PROGRAMME MANAGER, CHANGE & TRANSFORMATION

KATERYNA GOLUB

SENIOR PROGRAMME MANAGER, CHANGE & TRANSFORMATION

Starting her OSTC career in Poland in 2017, Kateryna relocated to the United Kingdom taking the role of Group Programme Manager. She holds many qualifications, including MSP in Programme Management and Prince2 in Project Management, and is a CSPO Certified Scrum Product Owner and CSM Certified Scrum Master. Together with the Strategy Department, Kateryna is working on delivery of strategic initiatives.

JON HARMAN

TRAINER

JON HARMAN

TRAINER

Jon holds a wealth of trading experience dating back to the mid-1980s, starting out at BNP and JP Morgan before becoming an independent trader on London’s LIFFE exchange. After the closure of ‘the pits’, Jon made a successful transition to electronic trading where he adapted his style to suit the new format of trading. Most of his career has been spent trading Government Bond Futures and Equity Indices, while in recent years his speciality has shifted over into STIR products. For the last decade, Jon has become more and more involved with trader education, writing courses, webinars and presentations. He particularly enjoys educating new traders and helping them navigate the path from novice to self- sustained trader.

DANIEL RAMSDEN

ZISHI BUSINESS MANAGER

DANIEL RAMSDEN

ZISHI BUSINESS MANAGER

Dan joined OSTC in February 2021 as the Business Manager for ZISHI. His career started in the British Army where he served for over 6 years prior to joining the world of finance. His first role in finance was at HSBC where he worked in project management on the creation of their ring-fenced bank, HSBC UK, before moving across to HSBC Digital where he assumed responsibility as the Business Operations Manager for the Secure Access team.

ALKI ANTONOPOLOU

SENIOR LEARNING EXPERIENCE DESIGNER

ALKI ANTONOPOLOU

SENIOR LEARNING EXPERIENCE DESIGNER

Alki has always had an innate interest in how people learn. Her main role is to design meaningful learning experiences with the learner always front and centre and using the team’s resources efficiently. Coming from an analytical background, her strength lies in the analysis stage of the learning design cycle and always having an eye on the bigger picture and all stakeholders’ needs.

GEORGE LAKE

BUSINESS DEVELOPMENT EXECUTIVE

GEORGE LAKE

BUSINESS DEVELOPMENT EXECUTIVE

As ZISHI Cornerstone’s Business Development Executive, George manages Volcube, a unique options market-making simulator that has been incorporated into many leading UK and overseas university programmes. Managing relationships with Volcube university clients, George plays a key role implementing ZISHI’s accredited trading qualifications into syllabuses worldwide.

HANNAH PICKARD

HEAD OF TRADER EDUCATION

HANNAH PICKARD

HEAD OF TRADER EDUCATION

Hannah has a wide range of experience in Futures markets, from energy to soft commodities, metals and interest rates, and focused much of her activity on world-leading exchanges including ICE, CME and EUREX. In 2018 she joined OSTC’s central knowledge suite, ZISHI. As Head of Education, Hannah supports all educational initiatives and offers hands-on support for our global network of universities.

ANTOINE VASSAL

HEAD OF DELIVERY, PROFESSIONAL QUALIFICATIONS

ANTOINE VASSAL

HEAD OF DELIVERY, PROFESSIONAL QUALIFICATIONS

After thriving as a futures trader for leading proprietary trading firms in the City for more than a decade, Antoine co-founded Minerva Capital Markets (MCM): a training provider offering employer-led, work-ready education for top athletes and leading universities. MCM became part of OSTC in 2018 and whilst actively trading his own account, Antoine has trained hundreds of people and consistently developed successful traders around the globe.

ROBERT RUSSELL

GLOBAL HEAD OF PROFESSIONAL QUALIFICATIONS

ROBERT RUSSELL

GLOBAL HEAD OF PROFESSIONAL QUALIFICATIONS

With over 20 years’ experience in finance, Rob’s trading roots have seen him traverse a variety of senior roles. He went onto develop OSTC Group’s educational arm of the business and the first-ever regulated, portfolio evidenced, Level 5 Advanced Diploma in Financial Trading. Rob’s current position sees him developing new qualification programmes and overseeing relationships with Universities, Colleges, Schools and Professional Sports Governing Bodies.

BILL BEAGLES

HEAD OF TRAINING

BILL BEAGLES

HEAD OF TRAINING

Bill has decades of trading experience of all asset classes, including equities, fixed income and commodities. He has acted as a legal expert in a number of derivatives-related cases and is the author of ‘Equity and Index Options Explained’. When asked what he feels the biggest shift is in learning over the past 10 years, Bill says, “a move towards using a blended (digital and physical face-to-face) methodology.”

SIMON HART

HEAD OF TRAINING

SIMON HART

HEAD OF TRAINING

Simon runs ZISHI training workshops, plus consultancy and coaching projects. He has trained delegates from many of the world’s top industrial and manufacturing companies and is particularly skilled in explaining complex strategies in a simple manner. Simon was a derivatives trader for many years and his experience of risk-averse trading has been of particular value to audiences and clients around the globe.

JENNY AUSTIN

CLIENT SOLUTIONS DIRECTOR

JENNY AUSTIN

CLIENT SOLUTIONS DIRECTOR

As head of the operations team, Jenny oversees the logistics and delivery of training - from one-off days on single topics to four-week courses. Jenny joined the ZISHI Cornerstone team following fifteen years’ experience working with blue chip global clients. Previously at 7City Learning, she initially oversaw and co-ordinated the roll- out of large global graduate programmes and subsequently headed the digital learning solutions team. Jenny has also held client facing management positions in companies specialising in sales training, investment research and financial compliance.

DANIEL GREEN

SALES DIRECTOR

DANIEL GREEN

SALES DIRECTOR

Daniel is an experienced Sales Director with a demonstrated history of working in the investment banking industry. Apart from being skilled in Negotiation, Coaching, Sales, Executive Search and International Business, his other key account manager roles include graduate and curriculum programmes for a range of international investment banks and hedge funds. Before joining ZISHI Cornerstone, he was responsible for the roll out of packaged financial training at Oxyor. This included gamification and simulation modules used by many clients in recruiting and training employees in APAC, EMEA and the US.

CLAIRE ANDERSON

HEAD OF FINANCE PROFESSIONALS TRAINING & DEVELOPMENT

CLAIRE ANDERSON

HEAD OF FINANCE PROFESSIONALS TRAINING & DEVELOPMENT

Claire has ultimate responsibility for all aspects of projects, including scheduling, trainer management, content design, learning management systems, online testing and managing all client relationships. She is a qualified Chartered Accountant and has been involved in managing training programmes for over 25 years for a wide range of global financial institutions helping to design and deliver global cross-divisional induction programmes, ranging from small cohorts for a few days to 400 participants for four weeks.

MICHELLE SEARLE

CLIENT SERVICES MANAGER

MICHELLE SEARLE

CLIENT SERVICES MANAGER

We believe that client servicing and smooth operational support is as important as our quality delivery. One of our operational hubs in Milton Keynes works tirelessly to see that the complete end to end interaction with our clients runs efficiently and that new firms enquiring about further support have a friendly face to speak to. Asked what she most liked about her job Michelle said, "Talking to clients who need us to support them is best part of the job. We actively work with key stakeholders to understand what they need and how to deliver the solution to best suit their business. This helps us makes sure we can deliver what's required. Ours is a people business based upon building relationships of trust and that's very rewarding for me and team".

JULIA HOUGH

HEAD OF OPERATIONS

JULIA HOUGH

HEAD OF OPERATIONS

Julia works hard to make sure everything she does with the business, our clients and consultants runs like clockwork. Her passions are people and numbers, and she loves motivating the team to ensure everyone’s driving ahead. As a member of The Association of Accounting Technicians, she’s an expert at financial management and reporting and shines when the pace is fast, and the clients are happy.

PHILIPPA GROCOTT

HEAD OF REGULATORY SALES AND APPRENTICESHIPS

PHILIPPA GROCOTT

HEAD OF REGULATORY SALES AND APPRENTICESHIPS

Philippa is former Head of Learning for Barclays, Direct Channels, and has vast experience managing a training function. Her main responsibility is heading up ‘major change’ projects for our clients, particularly in the retail sector. Philippa is a qualified practitioner in Project Management, an NLP Master Practitioner, and takes great pride in helping our clients’ businesses grow and succeed through improved performance.

JULIA KIRKLAND

HEAD OF REGULATORY TRAINING & LEADERSHIP DEVELOPMENT

JULIA KIRKLAND

HEAD OF REGULATORY TRAINING & LEADERSHIP DEVELOPMENT

Julia has over 30 years’ experience in the investment management arena, helping clients with board governance, performance management and training and competence. Having spent the last decade helping financial services firms respond to regulatory change, she also works for CISI as a chartered MCSI and writes for Citywire. Julia loves helping clients achieve real change and turn around in their performance and can’t wait to do the same for yours.

LORRAINE CHRISTMAS

QUALITY & COMPLIANCE MANAGER

LORRAINE CHRISTMAS

QUALITY & COMPLIANCE MANAGER

Lorraine joined the Apprenticeship team in June 2021 to ensure that we maintain and raise our high standards of training quality and funding compliance. She continuously monitors our Apprenticeship delivery to ensure individuals have the best possible learning opportunities, and their employers receive a high level of return on their training investment. All our stakeholders have specific training needs and Lorraine works with the whole team to continuously meet their individual requirements. She supports our Mentors to ensure they understand our employers’, learners’ and awarding organisations’ expectations and that they have the industry experience and training tools needed to meet these.

ZISHI Cornerstone ZISHI Adaptive ZISHI Elite

CHRIS JENKINS

HEAD OF ZISHI GROUP

CHRIS JENKINS

HEAD OF ZISHI GROUP

Chris started his trading career in 2009 for OSTC and has experience in trading Short Term Interest Rates, Energies and Soft Commodity markets. In 2012, he became a Trading Floor Manager for OSTC Wales working from the Swansea office. Not long after, he headed to Spain in 2013 to become Head of Operations for OSTC Iberia and ran three thriving trading floors in Madrid, Seville and Lisbon. Chris’ role focused on teaching, training and mentoring traders into profitability who were under his remit. Currently, Chris is Head of ZISHI Group, the central knowledge suite of OSTC. A full digital ecosystem of performance-enhancing knowledge, tools and technologies.

COLLETTE PICKERING

APPRENTICESHIP MENTOR

COLLETTE PICKERING

APPRENTICESHIP MENTOR

Collette’s financial services career started around 15 years ago. During this time, she has worked in several areas, including retail banking, learning and development, project management, risk and apprenticeships. I am passionate about development and helping learners progress through their apprenticeship journey towards end point assessment and I have experience in all areas of apprenticeships and enjoy supporting learners exceed their potential. I recently joined ZISHI as their values and vision complement my own, supporting our learners and their employers to succeed by offering the best possible service. It is fantastic to be part of a team that can share ideas and work towards a shared vision.

NICOLA SPENNATI

APPRENTICESHIP MANAGER

NICOLA SPENNATI

APPRENTICESHIP MANAGER

Nicola’s career in financial services spans more than 20 years with the past 10 years being focused on providing financial services Apprenticeships. Throughout this time she has gained a wealth of knowledge across the life-cycle of an Apprenticeship having been involved in the planning development; delivery and monitoring of programmes and the day to day operations of those programmes through to and including end point assessment. Nicola is passionate about helping to deliver change in firms, working with learners to develop a culture of continuous improvement and ensuring that learner success rates and experiences are of the highest possible standard.

ELEANOR WARDEN

CLIENT SERVICES ADMINISTRATOR

ELEANOR WARDEN

CLIENT SERVICES ADMINISTRATOR

As a part of the ZISHI team Eleanor is responsible for helping our clients and making sure that our services meet their expectations. I enjoy building strong relationships with our clients and partners and will often be found making sure that everything is running smoothly. I am proud to be heavily involved in our qualification support, which is hugely successful. There are plenty of opportunities to continually challenge myself and working with a supportive team of colleagues who all have the same passion and drive.

RICHARD GALLEY

DIRECTOR OF LEARNING

RICHARD GALLEY

DIRECTOR OF LEARNING

As Director of Learning, Richard’s role allows him to continue to support clients with their understanding and implementation of regulatory change, ensuring they are able to make the most of the opportunities these changes present to improve their business. Richard is also responsible for ensuring that the high quality of training our clients have grown to expect is maintained as we continue our growth. This means helping to develop new consultants and acting as a direct point of contact for our existing consultants. He takes great pride in being part of a growing and ambitious organisation whose professional values resonate strongly with his own, placing our customers at the heart of everything we do.

KATERYNA GOLUB

SENIOR PROGRAMME MANAGER, CHANGE & TRANSFORMATION

KATERYNA GOLUB

SENIOR PROGRAMME MANAGER, CHANGE & TRANSFORMATION

Starting her OSTC career in Poland in 2017, Kateryna relocated to the United Kingdom taking the role of Group Programme Manager. She holds many qualifications, including MSP in Programme Management and Prince2 in Project Management, and is a CSPO Certified Scrum Product Owner and CSM Certified Scrum Master. Together with the Strategy Department, Kateryna is working on delivery of strategic initiatives.

JON HARMAN

TRAINER

JON HARMAN

TRAINER

Jon holds a wealth of trading experience dating back to the mid-1980s, starting out at BNP and JP Morgan before becoming an independent trader on London’s LIFFE exchange. After the closure of ‘the pits’, Jon made a successful transition to electronic trading where he adapted his style to suit the new format of trading. Most of his career has been spent trading Government Bond Futures and Equity Indices, while in recent years his speciality has shifted over into STIR products. For the last decade, Jon has become more and more involved with trader education, writing courses, webinars and presentations. He particularly enjoys educating new traders and helping them navigate the path from novice to self- sustained trader.

DANIEL RAMSDEN

ZISHI BUSINESS MANAGER

DANIEL RAMSDEN

ZISHI BUSINESS MANAGER

Dan joined OSTC in February 2021 as the Business Manager for ZISHI. His career started in the British Army where he served for over 6 years prior to joining the world of finance. His first role in finance was at HSBC where he worked in project management on the creation of their ring-fenced bank, HSBC UK, before moving across to HSBC Digital where he assumed responsibility as the Business Operations Manager for the Secure Access team.

ALKI ANTONOPOLOU

SENIOR LEARNING EXPERIENCE DESIGNER

ALKI ANTONOPOLOU

SENIOR LEARNING EXPERIENCE DESIGNER

Alki has always had an innate interest in how people learn. Her main role is to design meaningful learning experiences with the learner always front and centre and using the team’s resources efficiently. Coming from an analytical background, her strength lies in the analysis stage of the learning design cycle and always having an eye on the bigger picture and all stakeholders’ needs.

GEORGE LAKE

BUSINESS DEVELOPMENT EXECUTIVE

GEORGE LAKE

BUSINESS DEVELOPMENT EXECUTIVE

As ZISHI Cornerstone’s Business Development Executive, George manages Volcube, a unique options market-making simulator that has been incorporated into many leading UK and overseas university programmes. Managing relationships with Volcube university clients, George plays a key role implementing ZISHI’s accredited trading qualifications into syllabuses worldwide.

HANNAH PICKARD

HEAD OF TRADER EDUCATION

HANNAH PICKARD

HEAD OF TRADER EDUCATION

Hannah has a wide range of experience in Futures markets, from energy to soft commodities, metals and interest rates, and focused much of her activity on world-leading exchanges including ICE, CME and EUREX. In 2018 she joined OSTC’s central knowledge suite, ZISHI. As Head of Education, Hannah supports all educational initiatives and offers hands-on support for our global network of universities.

ANTOINE VASSAL

HEAD OF DELIVERY, PROFESSIONAL QUALIFICATIONS

ANTOINE VASSAL

HEAD OF DELIVERY, PROFESSIONAL QUALIFICATIONS

After thriving as a futures trader for leading proprietary trading firms in the City for more than a decade, Antoine co-founded Minerva Capital Markets (MCM): a training provider offering employer-led, work-ready education for top athletes and leading universities. MCM became part of OSTC in 2018 and whilst actively trading his own account, Antoine has trained hundreds of people and consistently developed successful traders around the globe.

ROBERT RUSSELL

GLOBAL HEAD OF PROFESSIONAL QUALIFICATIONS

ROBERT RUSSELL

GLOBAL HEAD OF PROFESSIONAL QUALIFICATIONS

With over 20 years’ experience in finance, Rob’s trading roots have seen him traverse a variety of senior roles. He went onto develop OSTC Group’s educational arm of the business and the first-ever regulated, portfolio evidenced, Level 5 Advanced Diploma in Financial Trading. Rob’s current position sees him developing new qualification programmes and overseeing relationships with Universities, Colleges, Schools and Professional Sports Governing Bodies.

BILL BEAGLES

HEAD OF TRAINING

BILL BEAGLES

HEAD OF TRAINING

Bill has decades of trading experience of all asset classes, including equities, fixed income and commodities. He has acted as a legal expert in a number of derivatives-related cases and is the author of ‘Equity and Index Options Explained’. When asked what he feels the biggest shift is in learning over the past 10 years, Bill says, “a move towards using a blended (digital and physical face-to-face) methodology.”

SIMON HART

HEAD OF TRAINING

SIMON HART

HEAD OF TRAINING

Simon runs ZISHI training workshops, plus consultancy and coaching projects. He has trained delegates from many of the world’s top industrial and manufacturing companies and is particularly skilled in explaining complex strategies in a simple manner. Simon was a derivatives trader for many years and his experience of risk-averse trading has been of particular value to audiences and clients around the globe.

JENNY AUSTIN

CLIENT SOLUTIONS DIRECTOR

JENNY AUSTIN

CLIENT SOLUTIONS DIRECTOR

As head of the operations team, Jenny oversees the logistics and delivery of training - from one-off days on single topics to four-week courses. Jenny joined the ZISHI Cornerstone team following fifteen years’ experience working with blue chip global clients. Previously at 7City Learning, she initially oversaw and co-ordinated the roll- out of large global graduate programmes and subsequently headed the digital learning solutions team. Jenny has also held client facing management positions in companies specialising in sales training, investment research and financial compliance.

DANIEL GREEN

SALES DIRECTOR

DANIEL GREEN

SALES DIRECTOR

Daniel is an experienced Sales Director with a demonstrated history of working in the investment banking industry. Apart from being skilled in Negotiation, Coaching, Sales, Executive Search and International Business, his other key account manager roles include graduate and curriculum programmes for a range of international investment banks and hedge funds. Before joining ZISHI Cornerstone, he was responsible for the roll out of packaged financial training at Oxyor. This included gamification and simulation modules used by many clients in recruiting and training employees in APAC, EMEA and the US.

CLAIRE ANDERSON

HEAD OF FINANCE PROFESSIONALS TRAINING & DEVELOPMENT

CLAIRE ANDERSON

HEAD OF FINANCE PROFESSIONALS TRAINING & DEVELOPMENT

Claire has ultimate responsibility for all aspects of projects, including scheduling, trainer management, content design, learning management systems, online testing and managing all client relationships. She is a qualified Chartered Accountant and has been involved in managing training programmes for over 25 years for a wide range of global financial institutions helping to design and deliver global cross-divisional induction programmes, ranging from small cohorts for a few days to 400 participants for four weeks.

MICHELLE SEARLE

CLIENT SERVICES MANAGER

MICHELLE SEARLE

CLIENT SERVICES MANAGER

We believe that client servicing and smooth operational support is as important as our quality delivery. One of our operational hubs in Milton Keynes works tirelessly to see that the complete end to end interaction with our clients runs efficiently and that new firms enquiring about further support have a friendly face to speak to. Asked what she most liked about her job Michelle said, "Talking to clients who need us to support them is best part of the job. We actively work with key stakeholders to understand what they need and how to deliver the solution to best suit their business. This helps us makes sure we can deliver what's required. Ours is a people business based upon building relationships of trust and that's very rewarding for me and team".

JULIA HOUGH

HEAD OF OPERATIONS

JULIA HOUGH

HEAD OF OPERATIONS

Julia works hard to make sure everything she does with the business, our clients and consultants runs like clockwork. Her passions are people and numbers, and she loves motivating the team to ensure everyone’s driving ahead. As a member of The Association of Accounting Technicians, she’s an expert at financial management and reporting and shines when the pace is fast, and the clients are happy.

PHILIPPA GROCOTT

HEAD OF REGULATORY SALES AND APPRENTICESHIPS

PHILIPPA GROCOTT

HEAD OF REGULATORY SALES AND APPRENTICESHIPS

Philippa is former Head of Learning for Barclays, Direct Channels, and has vast experience managing a training function. Her main responsibility is heading up ‘major change’ projects for our clients, particularly in the retail sector. Philippa is a qualified practitioner in Project Management, an NLP Master Practitioner, and takes great pride in helping our clients’ businesses grow and succeed through improved performance.

JULIA KIRKLAND

HEAD OF REGULATORY TRAINING & LEADERSHIP DEVELOPMENT

JULIA KIRKLAND

HEAD OF REGULATORY TRAINING & LEADERSHIP DEVELOPMENT

Julia has over 30 years’ experience in the investment management arena, helping clients with board governance, performance management and training and competence. Having spent the last decade helping financial services firms respond to regulatory change, she also works for CISI as a chartered MCSI and writes for Citywire. Julia loves helping clients achieve real change and turn around in their performance and can’t wait to do the same for yours.

LORRAINE CHRISTMAS

QUALITY & COMPLIANCE MANAGER

LORRAINE CHRISTMAS

QUALITY & COMPLIANCE MANAGER

Lorraine joined the Apprenticeship team in June 2021 to ensure that we maintain and raise our high standards of training quality and funding compliance. She continuously monitors our Apprenticeship delivery to ensure individuals have the best possible learning opportunities, and their employers receive a high level of return on their training investment. All our stakeholders have specific training needs and Lorraine works with the whole team to continuously meet their individual requirements. She supports our Mentors to ensure they understand our employers’, learners’ and awarding organisations’ expectations and that they have the industry experience and training tools needed to meet these.

PRIYA SWARNA

DEVELOPMENT MANAGER

PRIYA SWARNA

DEVELOPMENT MANAGER

Priya has 23 years’ experience managing software development projects in the Financial Services sector. She has managed teams for Multinational Investment banks, Insurance organisations and start-ups across the globe. Priya has delivered projects across Artificial Intelligence/Machine learning, Data Science, Technology transformation, Application development, Cloud transformation and Information Security.

JESSICA HEWITT

BUSINESS ANALYST

JESSICA HEWITT

BUSINESS ANALYST

Jess joined OSTC Group in September 2019 and has also been working as a Business Analyst for the ZISHI Product team since early 2020. Most recently from the utilities and home-tech sector, Jess brought with her a wealth of process innovation knowledge and has implemented new requirement gathering, workflow management and process mapping standards across OSTC Group.

DR MARCO CARDACI

DATA SCIENTIST

DR MARCO CARDACI

DATA SCIENTIST

A Data Scientist with a Masters in Theoretical Physics and a PhD in Particle Physics, Marco has worked at CERN for 10 years contributing to the discovery of the Higgs Boson. He then moved to apply his vast knowledge to the fields of private research in Advertising, Gaming, HR, Retail, Mobile Apps, Fashion, Real Estate, Finance and Education.

MURALIDHAR ADAPALA

DATA ARCHITECT

MURALIDHAR ADAPALA

DATA ARCHITECT

A big Data Architect with over 23 years of leading the way in the tech industry, Muralidhar has strong hands-on experience working with Machine Learning Models to create unique solutions to complex business problems in the business domains related to Life Sciences and Telecomms. Over the past eight years, his interests accumulated in Big Data technologies.

KATERYNA GOLUB

SENIOR PROGRAMME MANAGER, CHANGE & TRANSFORMATION

KATERYNA GOLUB

SENIOR PROGRAMME MANAGER, CHANGE & TRANSFORMATION

Starting her OSTC career in Poland in 2017, Kateryna relocated to the United Kingdom taking the role of Group Programme Manager. She holds many qualifications, including MSP in Programme Management and Prince2 in Project Management, and is a CSPO Certified Scrum Product Owner and CSM Certified Scrum Master. Together with the Strategy Department, Kateryna is working on delivery of strategic initiatives.

DANIEL RAMSDEN

ZISHI BUSINESS MANAGER

DANIEL RAMSDEN

ZISHI BUSINESS MANAGER

Dan joined OSTC in February 2021 as the Business Manager for ZISHI. His career started in the British Army where he served for over 6 years prior to joining the world of finance. His first role in finance was at HSBC where he worked in project management on the creation of their ring-fenced bank, HSBC UK, before moving across to HSBC Digital where he assumed responsibility as the Business Operations Manager for the Secure Access team.

CHRIS JENKINS

HEAD OF ZISHI GROUP

CHRIS JENKINS

HEAD OF ZISHI GROUP

Chris started his trading career in 2009 for OSTC and has experience in trading Short Term Interest Rates, Energies and Soft Commodity markets. In 2012, he became a Trading Floor Manager for OSTC Wales working from the Swansea office. Not long after, he headed to Spain in 2013 to become Head of Operations for OSTC Iberia and ran three thriving trading floors in Madrid, Seville and Lisbon. Chris’ role focused on teaching, training and mentoring traders into profitability who were under his remit. Currently, Chris is Head of ZISHI Group, the central knowledge suite of OSTC. A full digital ecosystem of performance-enhancing knowledge, tools and technologies.

DR STUART BEATTIE

SENIOR LECTURER

DR STUART BEATTIE

SENIOR LECTURER

A senior lecturer in performance psychology and director for teaching and learning. Stuart’s research interests include mental toughness, resilience and performance psychology in general. He is involved with Resilience Projects in the Community with Man City, along with Outlook Expeditions, the Youth Justice Service, and Mental Toughness projects with the England and Wales Cricket Board.

DR ROSS ROBERTS

SPORTS LECTURER

DR ROSS ROBERTS

SPORTS LECTURER

Ross is a senior lecturer in sport and exercise psychology and a member of the Institute for the Psychology of Elite Performance. He has over 15 years’ experience working with high-level performers and coaches in sport and military settings on a variety of performance-related issues. He’s also a chartered psychologist and associated fellow of the British Psychological Society and a Health Care Professions Council registered sport & exercise psychologist.

DR ANDREW COOKE

SPORT PSYCHOLOGY

DR ANDREW COOKE

SPORT PSYCHOLOGY

A lecturer conducting research in Psychophysiology, Sport Psychology and Skill Acquisition. Andrew is particularly interested in understanding the mechanisms that underpin human performance and psychophysiological interventions to enhance performance (e.g., brain training). Andrew works with several high-profile organisations in sport, business and health.

PROFESSOR LEW HARDY

RESEARCH PROFESSOR

PROFESSOR LEW HARDY

RESEARCH PROFESSOR

An emeritus research professor at Bangor’s Institute for the Psychology of Elite Performance. Lew is a specialist in high-level performance, including mental toughness and performance under pressure; personality factors; motivation for exceptionally high levels of achievement; transformational leadership and group dynamics as well as organisational psychology.

DR MATTHEW BARLOW

ELITE PERFORMANCE RESEARCHER

DR MATTHEW BARLOW

ELITE PERFORMANCE RESEARCHER

Matt established his interest in the psychology of elite performance during a professional mountain biking career. As a performance psychology consultant, he has worked with household names in Tour De France Cycling, England Rugby, many Olympics sports, and the England Cricket Board. He has worked directly with coaches and players to bring to life ground-breaking research pertaining to maintaining performance under pressure.

KATERYNA GOLUB

SENIOR PROGRAMME MANAGER, CHANGE & TRANSFORMATION

KATERYNA GOLUB

SENIOR PROGRAMME MANAGER, CHANGE & TRANSFORMATION

Starting her OSTC career in Poland in 2017, Kateryna relocated to the United Kingdom taking the role of Group Programme Manager. She holds many qualifications, including MSP in Programme Management and Prince2 in Project Management, and is a CSPO Certified Scrum Product Owner and CSM Certified Scrum Master. Together with the Strategy Department, Kateryna is working on delivery of strategic initiatives.

DANIEL RAMSDEN

ZISHI BUSINESS MANAGER

DANIEL RAMSDEN

ZISHI BUSINESS MANAGER

Dan joined OSTC in February 2021 as the Business Manager for ZISHI. His career started in the British Army where he served for over 6 years prior to joining the world of finance. His first role in finance was at HSBC where he worked in project management on the creation of their ring-fenced bank, HSBC UK, before moving across to HSBC Digital where he assumed responsibility as the Business Operations Manager for the Secure Access team.

CHRIS JENKINS

HEAD OF ZISHI GROUP

CHRIS JENKINS

HEAD OF ZISHI GROUP

Chris started his trading career in 2009 for OSTC and has experience in trading Short Term Interest Rates, Energies and Soft Commodity markets. In 2012, he became a Trading Floor Manager for OSTC Wales working from the Swansea office. Not long after, he headed to Spain in 2013 to become Head of Operations for OSTC Iberia and ran three thriving trading floors in Madrid, Seville and Lisbon. Chris’ role focused on teaching, training and mentoring traders into profitability who were under his remit. Currently, Chris is Head of ZISHI Group, the central knowledge suite of OSTC. A full digital ecosystem of performance-enhancing knowledge, tools and technologies.

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