Negotiating & Complaint Handling
Delivery:
Various
For group bookings, to discuss tailored delivery or for any questions about this course, please get in touch:
Course Overview
Negotiation and complaint handling are critical skills in maintaining a reputation for client-centric service and strategic excellence.
This course equips you with advanced negotiation tactics and effective complaint resolution strategies.
You will learn to navigate complex negotiations and turn challenging client interactions into opportunities for growth and relationship building.
Learning Objectives
- Gain proficiency in advanced negotiation tactics and strategies.
- Develop skills for effectively handling and resolving client complaints.
- Learn to transform challenging interactions into opportunities for building stronger client relationships.
For group bookings, to discuss tailored delivery or for any questions about this course, please get in touch:
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