Advice Matters Magazine - 2023 | Edition 01 - ZISHI

Whether you call them customers or clients doing the right thing for them to achieve good customer outcomes is no different and all three of this edition’s articles have an impact on the adherence to the additional regulatory requirements coming along with Consumer Duty one way or another.

IN THIS ISSUE:

  • Consumer Duty and Vulnerable Clients

  • Models of Investment

  • The Changing Face of Compliance

Advice Matters Magazine – 2023 | Edition 01

Welcome to the first edition of Advice Matters for 2023, the must-read, bi-monthly magazine designed to keep financial professionals up to speed with the latest policies and procedures. Reading through also provides an hour of CPD, accredited by The London Institute of Banking & Finance, so it’s well worth a look.

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Wouldn’t it have been fantastic if we could have started off this year by saying “thank goodness the war between Ukraine and Russia is over, there are no planned cuts in the industry, no further planned strikes and the UK government has had at least one month of stability in office” but unfortunately, we can’t. We just hope that you are all keeping well and had a good as to be expected start to the year given the circumstances (and the weather).

Those of us who have worked in financial services and been around for a while know that these things do come to pass but the requirement for you to stay competent and up to date in your role remains a constant. To help you do that we have three very relevant articles accompanied by questions to validate your learning.

Whether you call them customers or clients doing the right thing for them to achieve good customer outcomes is no different and all three of this edition’s articles have an impact on the adherence to the additional regulatory requirements coming along with Consumer Duty one way or another.

We are working with a number of clients on Consumer Duty, and we cannot urge you more strongly to pick up the pace on addressing the requirements in your firm as the FCA are being more and more vocal about their focus and expectations. All relevant eLearning modules from Access are being updated to reflect the Consumer Duty with a summary being sent out to you shortly listing the changes.

At ZISHI we are helping firms in a number of ways from bridging the gap with resource to address what needs to be done to acting in an assurance capacity for work that has been carried out internally – if you need any help you know where we are – Info@TheZishi.com

Interested in this topic?

Download our free Consumer Duty Guide – Key Steps for 2023. The guide includes:

  • Timeline of Implementation
  • Consideration for Next Steps
  • Project scope

Watch on-demand webinar “Are You Ready for the New Consumer Duty?” recorded on 03 November 2022 where we have one of the most informative panels of regulatory experts discussing the proposed changes and sharing their perspectives on what can be done by firms today to ensure they are delivering the ‘right outcomes for consumers’ and whilst living up to the regulators hope that business will innovate to meet the interests of consumers.

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