Problem Solving & Decision Making - Course - ZISHI

Problem Solving & Decision Making

Tools and techniques to enhance problem solving and decision making capabilities.



Problem Solving & Decision Making

For group bookings, to discuss tailored delivery or for any questions about this course, please get in touch:

Course Overview

This training course is aimed at those who wish to enhance problem solving and decision making capabilities in their organisation using creative approaches where appropriate. This creativity is either demonstrated in the problem solving process through thinking “outside the box” or in the creative use of well-known tools and techniques.


The course will demonstrate various tools and techniques and will take participants through the techniques in the analysis of problems, identification, resolution and implementing of decisions.


The techniques will mean that you are equipped to compete against the best in the world when making commercially sound and rigorous decisions. The programme will be centred on problem analysis and solution tools demonstrated across a range of problem solving situations with exercises, case studies and creative scenarios.


Learning Objectives

  • Employ creative and practical tools to identify the real source of a problem.
  • State clearly the problem in the form of an objective so that everybody involved in the process understands clearly what needs to be achieved.
  • Use problem solving tools to reach creative and logical solutions.
  • Use teamwork approaches and recognise their value in both problem solving and decision making.
  • Reduce problem solution time and improve the creative quality of the decisions reached.

Course Modules

  • Review of typical problem types
  • Defining creativity – working with a creative mindset – can everybody be creative?
  • Identifying the real source of the problem
  • The principles of systematic problem solving
  • Theory input
  • Team problem solving
  • Creative approaches
  • Theory and example input: Tools and techniques

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Problem Solving & Decision Making

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